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Answering a new client's first few questions

The things I'm almost always asked, from experience

· About me

Whenever I talk to a new client for the first time, there's a few questions that inevitably come up, so I thought I'd pop the answers down in one place to make things easier for you before you pick up the phone or put fingers to keyboard.

Is this a relaxing massage?

Yes, it can be. People have the impression that sports massage has to be painful in order to have an effect, but this isn't the case. I always work with clients to make sure their treatment is as comfortable as possible. Some techniques can cause discomfort, but they're not used in every case, only with permission and only with good reason!

Where are you based?

I am both mobile and clinic based. Mobile means I travel to you, if it's more convenient. I am based near High Wycombe and Gerrards Cross, in South Bucks, and I cover the following areas: High Wycombe, Marlow, Gerrards Cross, Denham, Maidenhead, Slough, Windsor and their surrounding areas. I also work out of Beena's Beauty Clinic in Beaconsfield, if it's more convenient to have a salon treatment room than a home visit.

Do I need a consultation or can you just treat me?

Whenever I take on a new client, I will always conduct an initial consultation as your first appointment. This enables us to talk through your specific situation, and gives me the time to conduct a postural assessment, for instance, before beginning treatment. I believe this is really important to ensure that you receive the most beneficial therapy, as in many cases what you think is the root cause of the problem may not be. This initial consultation also allows me to check for any contraindications. That's why our first session will always be booked for 60min, after which subsequent appointments can be 30, 60, 90 or 120min.

Are there any medical conditions not suitable?

Yes, which is why I always discuss each individual's case before agreeing an appointment. I don't treat women in the first trimester of pregnancy, and in some cases I may ask for a doctor's certificate confirming massage is suitable. If in any doubt, ask me or speak to your GP first.

Anything else you'd like to know about me or the basics of whether soft tissue therapy is right for you? Don't hesitate to ask! Hope this was useful. Jo 😃

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